Sentiment Analysis with Voice and Chatbot

Sentiment Analysis with Voice and Chatbot

The voice sentiment analysis solution offers an API service or a dedicated interface with customer satisfaction voice indicators. The solution provides an API to integrate with voice recorders or CRM applications. The technology extracts audio data from customers to build personalised indicators based on your activity and provides the data required to proactively take the right operational actions for your customers, marketing, and sales departments. 

The speech-to-text service provides detailed telephone conversation content. The speaker diarisation process makes it possible to differentiate between two speakers to separate the two dialogues in the text transcriptions. ‘Difficult’ call tags allow you to react quickly to address dissatisfied customers and take actions to reduce customer loss rates and help build customer loyalty over the long term. The solution is integrated into the telephone and/or CRM system.


Call Center Technology that Helps You Understand and Meet Customer Expectations

Uncover Emotions Behind Voice with Sentimental Analysis

Every conversation at your call center is analyzed to uncover emotional responses from customers. No more guessing how customers feel. The words they use and the emotions behind them will tell you exactly what they love and hate.

Cloud Based = Easy Set Up

Our cloud-based software easily integrates with your CRM. When data on customer emotion is combined with your systems, your tools become more effective. This means you'll make more sales and retain more customers.

AI - Powered Insight

Our powerful AI turns every interaction into concrete data that can be used to make informed business decisions. You'll have an accurate view of what's increasing or decreasing customer satisfaction.
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