The voice sentiment analysis solution offers an API service or a dedicated interface with customer satisfaction voice indicators. The solution provides an API to integrate with voice recorders or CRM applications. The technology extracts audio data from customers to build personalised indicators based on your activity and provides the data required to proactively take the right operational actions for your customers, marketing, and sales departments. 

The speech-to-text service provides detailed telephone conversation content. The speaker diarisation process makes it possible to differentiate between two speakers to separate the two dialogues in the text transcriptions. ‘Difficult’ call tags allow you to react quickly to address dissatisfied customers and take actions to reduce customer loss rates and help build customer loyalty over the long term. The solution is integrated into the telephone and/or CRM system.